Response Sentiment Classifier

Learn how SmartReach’s Response Sentiment Classifier auto-categorizes prospect replies to help you prioritize follow-ups and improve your cold email campaigns

What is Response Sentiment Classifier and how it helps

Response Sentiment Classifier automatically categorizes prospect replies based on their sentiment and intent, helping you:

Quickly identify and prioritize the most promising leads
Sort responses by specific intent for targeted follow-ups
Save time by focusing on prospects most likely to convert
Build customized follow-up strategies for each response type

How it works

Go to the Settings section in your SmartReach.io dashboard
Click on Integration Settings
Find the AI Automations section
Toggle the switch to activate Response Sentiment Classifier

Once activated, the system will:

Scan all incoming prospect emails
Analyze the content to determine sentiment and intent
Apply two-level classification tags:

Main sentiment category (Positive, Negative, Followup Needed)
Specific sub-classification based on intent

Display these tags in your Campaign Inbox
Allow you to filter and sort by both main sentiment and sub-classification

To deactivate, simply toggle the switch to the off position.

Sentiment Categories and Sub-classifications

Main Sentiment	Sub-Classifications
Positive	• Wants to meet • Wants a demo • Needs more info • Speak to sales • Others
Negative	• No need • Using a solution • Not right fit • No Budget • Not right person • Other reasons • Do not contact • Speak to support • Wrong number • Not right time
Followup Needed	• Referred someone • Out of office • Answering machine • Foreign language • Miscellaneous • Busy, call later • Hung up • Error in connection • Only ringing • Voicemail Drop • Abandoned Call

Availability

Response Sentiment Classifier is available on Plus, Pro & Scale plans. Free trial users can test these features during their trial period.

Frequently Asked Questions

Can I manually change the sentiment if I disagree with the AI analysis?

Yes. While the AI is highly accurate, you can manually override any sentiment classification by opening the conversation and selecting a different sentiment type.

How does auto-Response Sentiment Classifier help my outreach strategy?

This feature lets you quickly identify hot leads (positive sentiment) and avoid wasting time on prospects who aren't interested (do not contact). It helps you build more personalized follow-up strategies based on prospect sentiment.

Will the system continue to improve its sentiment detection?

Yes. The AI learns from user feedback and regular updates to improve accuracy over time.

Can I filter my inbox by sentiment type?

Yes. You can filter your inbox to show only specific sentiment types, making it easy to batch your follow-ups based on response quality.

Does this work with all languages?

Currently, the system works best with English responses. Support for additional languages is planned for future updates.

Updated 2 days ago