Call dispositions in SmartReach help you categorise and track the outcomes of your cold calling activities. They provide standardized labels to record what happened during each call, enabling better follow-up planning and performance analysis for your calling campaigns.

Call dispositions are available to all SmartReach users across all sales enagagment plans.

Available call dispositions:

Positive	Follow up needed	Negative
Connected: Interested - Demo Set	Connected: Callback Requested	Call Failed / Technical Error
Connected: Interested - Meeting Set	Connected: Referred to Someone Else	Connected: Do Not Call Request
Connected: Interested - Send Info	Gatekeeper - Information Passed	Connected: Hung Up / Refused to Talk
Connected: Speak to Sales Qualified	No Answer - No Message	Connected: Not Interested - General Objection
	Voicemail Left	Connected: Not Interested - No Budget
		Connected: Not Interested - No Need / Bad Fit
		Connected: Not Interested - Not Decision Maker
		Connected: Not Interested - Timing Issues
		Connected: Not Interested - Using Competitor
		Connected: Wrong Number
		Gatekeeper - Access Denied

Follow up needed dispositions

Connected: Callback Requested
Connected: Referred to Someone Else
No Answer - No Message
Voicemail Left

Negative dispositions

Call Failed / Technical Error
Connected: Do Not Call Request
Connected: Hung Up / Refused to Talk
Connected: Not Interested - General Objection
Connected: Not Interested - No Budget
Connected: Not Interested - No Need / Bad Fit
Connected: Not Interested - Not Decision Maker
Connected: Not Interested - Timing Issues
Connected: Not Interested - Using Competitor
Connected: Wrong Number
Gatekeeper - Access Denied