Call dispositions in SmartReach help you categorise and track the outcomes of your cold calling activities. They provide standardized labels to record what happened during each call, enabling better follow-up planning and performance analysis for your calling campaigns.

Call dispositions are available to all SmartReach users across all sales enagagment plans.

Available call dispositions:

Positive	Follow up needed	Negative
Connected: Interested - Demo Set	Connected: Callback Requested	Call Failed / Technical Error
Connected: Interested - Meeting Set	Connected: Referred to Someone Else	Connected: Do Not Call Request
Connected: Interested - Send Info	Gatekeeper - Information Passed	Connected: Hung Up / Refused to Talk
Connected: Speak to Sales Qualified	No Answer - No Message	Connected: Not Interested - General Objection
	Voicemail Left	Connected: Not Interested - No Budget
		Connected: Not Interested - No Need / Bad Fit
		Connected: Not Interested - Not Decision Maker
		Connected: Not Interested - Timing Issues
		Connected: Not Interested - Using Competitor
		Connected: Wrong Number
		Gatekeeper - Access Denied

Campaign behaviour based on dispositions

Positive dispositions: Campaign pauses for the prospect (interested leads don't need continued outreach)
Negative dispositions: Campaign pauses for the prospect (uninterested or invalid contacts)
Follow-up Needed dispositions: Campaign continues for scheduled follow-ups

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Assigning call dispositions: Call dispositions are automatically added whenever you make a call, via tasks or via prospect pop-out. Its mandatory to add a disposition whenever you make a call.

Disposition Via Extension

Disposition Via Prospect pop-out

Viewing disposition reports

Access call disposition analytics through the reports section:

Navigate to reports - Go to the reports dashboard
Select call disposition under call reports
Call disposition breakdown - View detailed statistics by disposition type

FAQs

Can I create custom call dispositions?

No, call dispositions are predefined and cannot be edited or customized. Users cannot add new dispositions.
Where can I assign call dispositions?

You can assign dispositions via calling through prospect popups or when executing call tasks in the tasks section.
What happens when I assign positive or negative dispositions?

The campaign automatically pauses for that prospect to prevent further outreach, as they are either interested or not suitable for continued contact.
Do "Follow Up Needed" dispositions pause campaigns?

No, only positive and negative dispositions pause campaigns. "Follow Up Needed" dispositions allow the campaign to continue for scheduled follow-ups.
Can I view disposition analytics?

Yes, disposition reports are available in the reports section showing call outcome breakdowns and performance metrics.
Can I change the dispositions after I have assigned them?

You can update a disposition, but only within the first 5 minutes after assigning it.