Receiving Replies Email Account

In most cases when you want to send emails in a campaign from a particular email account, you would also receive emails to the same account.

However, some customers use this differently. They wish to send emails from one email account and receive replies to a different email account. SmartReach.io allows receiving replies to a different email account than the sending email account.

Also, Email service providers like SendGrid and Mailgun do not support incoming emails. So when you send an email to a prospect from SendGrid or Mailgun you need to specifically have an account to receive replies to.

For this reason at the time of the creation of campaign, SmartReach.io specifically prompts you to select emails to Send emails from and to Receive Replies To.

Select a different email account from sending an email account or add a new email account here.

Do I need to pay for an additional email account if I use a different "Receive replies to" email account ?

No, you are not billed for the reply-to email accounts. You only pay for the email accounts you are sending emails from.