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Billing FAQs

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  1. What payment methods does SmartReach.io accept?

  1. Does SmartReach.io offer monthly and annual billing options?

  • Yes, you can choose between monthly and annual billing. Annual plans come with additional discounts.You can check on the billing page

  1. Can I upgrade or downgrade my plan anytime?

  • Yes, you can upgrade or downgrade your plan at any time from your billing settings. The changes will reflect in your next billing cycle.
    Path: click in three dots > Billing > Subscription

  1. Is there a free trial available?

  • Yes, SmartReach.io offers a 14-day free trial with access to most features. No credit card is required to sign up.

  1. What happens if my payment fails?

  • If a payment fails, SmartReach.io will notify you via email. You will have a grace period to update your payment details before your account is restricted or paused

  1. Will my subscription renew automatically?

  • Yes, all subscriptions are set to auto-renew unless canceled before the renewal date.

  1. Can I pause my subscription?

  • No, SmartReach.io does not currently offer an option to pause subscriptions. You can cancel and reactivate later if needed.

  1. What is SmartReach.io’s refund policy?

  • SmartReach.io follows a no-refund policy for monthly plans. However, refunds for annual plans may be considered on a case-by-case basis. You can reach out to support team

  1. Can I get an invoice for my payment?

  • Yes, invoices are automatically generated and can be downloaded from your Billing section in the dashboard.
    Path: click in three dots > Billing > Subscription, then scroll down to get the invoices

  1. Does the price include email accounts and domain setup?

  • No, the price includes access to SmartReach.io features. Email accounts and domain setup may be purchased separately.
    You can go through the article - Click here to get more info or get in touch with support team

  1. Can I switch from a monthly to an annual plan?

  • Yes, you can switch to an annual plan anytime. The billing will be adjusted based on the remaining days in your current plan.

  1. What happens if I cancel my subscription?

  • If you cancel, you will have access to your plan features until the end of your billing cycle. After that, your account will be paused.

  1. Can I set up extra email accounts or domains to my plan?

  • Yes, you can purchase additional email accounts and domains separately from SmartReach. Prices are based on the number of emails and domains you add. You can read more here - Secondary Domains
    Domain - $4/ month per domain
    Email - $3/month per email

  1. Do I get a discount for bulk purchases or long-term commitments?

  • Yes, SmartReach.io offers discounts for annual plans and bulk purchases. Contact support for enterprise-level discounts.

  1. Is there a setup fee for SmartReach.io?

  • No, there are no additional setup fees. The pricing includes access to the platform and features based on your plan.

  1. What happens if I exceed my plan’s sending limits?

  • If you exceed your sending limit, you will need to upgrade your plan or wait for the next billing cycle for your quota to reset.

  1. How do I update my billing details?

  • You can update your payment method and billing details from the Billing section in your SmartReach.io account.
    Path: click in three dots > Billing > Subscription

  1. Do you charge VAT/GST or any other taxes?

  • Yes, applicable taxes such as VAT/ 18% GST will be added if your payment is in INR. The final amount will be shown at checkout.
    Note: Taxes are subject to your country's tax rules. Eg. Indian customers have to pay 18% GST on top of their subscription .

  1. Can I request a custom plan for my team?

  • Yes, SmartReach.io offers custom plans for teams with specific needs. Contact the sales team for a tailored solution.

  1. How do I buy calling credits, is it included in the subscription?

    • If you're on a Sales Engagement plan, you can purchase call credits by navigating to Billing → Top up calling credits. Once added, these credits are deducted based on your actual usage. There’s no automatic monthly deduction—credits are only consumed when you make calls.

  2. How are calling credits utilised?

    • Call credits are consumed based on your actual usage and do not expire or reset monthly with your subscription. For example, if you purchase $50 worth of call credits, you can continue to use this balance until it's fully exhausted—there’s no monthly deduction unless you make calls. Please note that call rates vary by country. For instance, calls to the UK and USA are typically charged at $0.040 per minute, which means your $50 credit would give you approximately 1,250 minutes of talk time.

    Will I lose my data if I cancel my subscription?

  • Your data will be retained for 90 days after cancellation. You can export your data before canceling to ensure you don’t lose them..

Updated 10 days ago