Billing FAQs
- SmartReach.io accepts payments via credit cards,PayPal. For enterprise plans, wire transfers may also be available. You can also checkout all the plans here - https://smartreach.io/pricing/
- Yes, you can choose between monthly and annual billing. Annual plans come with additional discounts.You can check on the billing page
- Yes, you can upgrade or downgrade your plan at any time from your billing settings. The changes will reflect in your next billing cycle.
Path: click in three dots > Billing > Subscription
- Yes, SmartReach.io offers a 14-day free trial with access to most features. No credit card is required to sign up.
- If a payment fails, SmartReach.io will notify you via email. You will have a grace period to update your payment details before your account is restricted or paused
- Yes, all subscriptions are set to auto-renew unless canceled before the renewal date.
- No, SmartReach.io does not currently offer an option to pause subscriptions. You can cancel and reactivate later if needed.
- SmartReach.io follows a no-refund policy for monthly plans. However, refunds for annual plans may be considered on a case-by-case basis. You can reach out to support team
- Yes, invoices are automatically generated and can be downloaded from your Billing section in the dashboard.
Path: click in three dots > Billing > Subscription, then scroll down to get the invoices
- No, the price includes access to SmartReach.io features. Email accounts and domain setup may be purchased separately.
You can go through the article - Click here to get more info or get in touch with support team
- Yes, you can switch to an annual plan anytime. The billing will be adjusted based on the remaining days in your current plan.
- If you cancel, you will have access to your plan features until the end of your billing cycle. After that, your account will be paused.
- Yes, you can purchase additional email accounts and domains separately from SmartReach. Prices are based on the number of emails and domains you add. You can read more here - Secondary Domains
Domain - $4/ month per domain
Email - $3/month per email
- Yes, SmartReach.io offers discounts for annual plans and bulk purchases. Contact support for enterprise-level discounts.
- No, there are no additional setup fees. The pricing includes access to the platform and features based on your plan.
- If you exceed your sending limit, you will need to upgrade your plan or wait for the next billing cycle for your quota to reset.
- You can update your payment method and billing details from the Billing section in your SmartReach.io account.
Path: click in three dots > Billing > Subscription
- Yes, applicable taxes such as VAT/ 18% GST will be added if your payment is in INR. The final amount will be shown at checkout.
Note: Taxes are subject to your country's tax rules. Eg. Indian customers have to pay 18% GST on top of their subscription .
- Yes, SmartReach.io offers custom plans for teams with specific needs. Contact the sales team for a tailored solution.
- Your data will be retained for 90 days after cancellation. You can export your data before canceling to ensure you don’t lose them..
Updated 15 days ago