SmartReach.io logs every call you make, so you can track and review your outbound conversations in one place.

Call recording is available with all the “Sales Engagement” plans

How it works

Understanding call recording:

1. Automatic recording - Calls are recorded by default when you make calls through Smartreach.io
2. Access settings - Navigate to settings to enable or disable call recording
3. Find recordings - View recorded calls in the calls section of your dashboard
4. Review and download- Play back recordings and download them for training or review

How to enable or disable call recording:

Calls are recorded automatically. If you don't want to record calls, you can turn this off. If you turned it off before and now want to record calls again, you can turn it back on.

• Go to settings → Phone numbers → Click on the edit icon on the phone number → enable recording → Save

Accessing your recorded calls:

From the tasks section

• Navigate tasks -> tasks history -> select calls -> click on a prospect to review their recording

Access recording via the prospects filters

1. Filter with “has call recording” and view all the call recordings
2. Open the prospect pop out and review the call recording

Downloading recordings:

• Click on the specific recorded call
• Click on the 3 dots and download the recording

FAQ

Are calls recorded automatically?

Yes, call recording is typically enabled by default when making calls through the Smartreach platform.

Can I disable call recording?

Yes, you can turn off call recording in your channel settings under Phone numbers.

How long are recordings stored?

Recordings are available as long as your subscription is active and the prospect is not deleted from your account.

Can I share recordings with team members?

Recordings can typically be downloaded and shared.

What audio quality can I expect?

Call recording quality depends on connection strength and call clarity during the conversation.