SmartReach Calling FAQs
- Yes, calling is a feature included in the Sales Engagement plan. However, it's important to note that making calls and acquiring a phone number may incur additional costs for the user. Specific call rates apply, varying from country to country.
- To buy a calling number, log in to your SmartReach account and go to Team Settings > Calling Phone number > Add phone Number. You can select the country. Once selected, complete the purchase, and the number will be added to your account.
- SmartReach offers different types of calling numbers, including local numbers, which are tied to a specific city or region and international numbers, which allow you to make calls to different countries. Availability depends on the country you are selecting the number for.
- Yes, SmartReach offers call recording features. You can enable this option to record your calls for later review. The recordings are available within the prospects activity section.
- Yes, you can use our team collaborative features for conference calls. Features like "bargin", "whispering" and "listening" to calls is also there to improve team collaboration.
- Most countries' phone numbers are readily available for purchase. However, some countries may require additional documentation such as a physical address or business presence, depending on their government regulations.
Note: Currently, phone numbers from Saudi Arabia, UAE, and some Asian countries are not available due to government restrictions. For more details, feel free to contact our support team.
- Yes, while purchasing a calling number you can let us know the specific area code, based on availability you will get the specific country or area code. However, some regions might have limited options due to regulations or demand.
- The cost of a calling number varies based on the country, number type (local or international). To get exact pricing, check the add phone number section by selecting the preferred country from the frop down from your in your SmartReach account or contact support.
- Yes, apart from the cost of purchasing a calling number, you will have to add the credits/recharge to your smartreach account number to make the calls. The exact charges vary from country to country that you are calling.
- To assign a number to a team member, you first need to invite them to your team. Once they join, they can purchase a calling number from their own account. Your smartreach call credits will be utilized by your team member to buy the number and to make the call
Path : Team setting > Add phone number
- No, each user can be assigned only one calling number at a time. If your team needs multiple numbers, you will need to assign them to different users by inviting them to the team
- No you cannot transfer any existing number. You will have to get the new number through SmartReach.
- Yes, some countries have specific regulations on VoIP numbers, and certain restrictions may apply. Additionally, numbers may not support SMS messaging or international calls. It’s best to check the rules for your selected country before purchasing a number.
- Yes, you can cancel your calling number at any time from the Phone Number section or contact the support team of your SmartReach account. However, please note that fees paid for the number are non-refundable. Once canceled, the number cannot be recovered.
- If you want to change your calling number, you will need to delete the older number and then purchase a new number. Once the new number is active, you can start using the new one.
- Yes, you can make international calls, but additional charges may apply depending on the destination country.
- If you reach your call limit or if your call credits git exhausted, your outgoing calls may be paused until you add more credits. To continue making calls, you can ask your admin to add more credits from the billing page.
- To track your calls, go to Team settings > Call Credit Logs in your SmartReach account. Also, you can view reports for your Total calls, Calls dialed and connected etc. You will get the sentiments you applies after call and recordings (if call recording is enabled). You can also filter calls based on date, team member, or call status.
- Yes, You can register for 14 days free trial with smart reach and with that you get $5 from which you can buy the number and make calls to your prospect.
Note: In trail you can reach up to 200 unique prospects. As a 14 day trail comes with few limitations. You can check out the here
- To ensure consistency and proper recognition, phone numbers should be formatted correctly. Below are some commonly accepted formats:
123-456-7890
(123) 456-7890
123.456.7890
Avoid entering numbers without any separators, like 1234567890, as it may cause formatting issues.
- If a prospect's phone number includes a country code, SmartReach will directly call that number.
Example: +1 (XXX) XXX-XXXX
If the prospect’s number does not have a country code, SmartReach will first check if the country or timezone is available in their data fields. If neither is present, it will use the user's account location to determine the country code.
Example: If your account is created from New York and the prospect’s number lacks a country code, timezone, or country field, SmartReach will automatically add the US country code (+1) before making the call.
- If you’ve added the Time Zone field to your prospect’s details, SmartReach will display their local time accordingly.
To ensure accurate time zone settings, use the following standards:
For country names, follow the standard listed in the ISO 3166 country codes:
ISO 3166 Country Codes
For time zones, use the Olson Time Zone format from the TZ database. Refer to the "TZ database name" column in the list:
TZ Database Time Zones
Setting the correct time zone helps in scheduling outreach at the best possible time for your prospects.
- No, custom call sentiments cannot be added.
Updated about 2 months ago