Each team member that you assign to a client needs to be assigned a role. SmartReach.io has 3 default roles namely Owner, Admin & the Team member.
For each of these individual roles, you can define define different permissions so that the people with different roles can have access and control over different aspects of the SmartReach.io account.
You can find out about the roles and permissions here: Roles and permissions.
However, the important point here is to learn how to edit anyone's role:
You can achieve this in two ways. One is from the Agency settings while the other is within the Client's team view.
Step1: You will have to go to Settings --> Agency settings
Step 2: Under User Management, you will have to go to the specific client for whom you wish to change the role of a team member or client and click on the Manage button
Step 3: On the next screen choose your team member for whom you wish to change the role by clicking on Edit Role.
Step 4: On the next screen you can simply assign a new role to that particular user and then click on Save Changes.
Step 1: You can edit the roles of a team member within a team. You can go to a specific team that you want to edit the role of the team member in by switching the team from here.
Step 2: Go to settings --> Team settings
Step 3: Go to User Management
Step 4: Select the team member for whom you want to edit the role by clicking on the edit role button.
Step 5: Assign them the appropriate role you want to assign and then click on Save Changes.
Updated about 1 month ago