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Shared Inbox FAQs

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  1. ️ What is a Shared Inbox in SmartReach.io?

  • A Shared Inbox allows multiple team members to access and manage emails from a single inbox, ensuring smooth collaboration in outreach and follow-ups.

  1. How can I set up a Shared Inbox in SmartReach.io?

  • The inbox is automatically set up once you connect an email with SmartReach. The shared inbox helps you to view all the responses of your prospects.

  1. Can multiple team members reply from the Shared Inbox?

  • Yes! Any assigned and given permissions to the team member can view, reply, and manage emails from the Shared Inbox. If you don't want users to view each others inbox emails you can customise the permissions by going to team settings -> Roles & permissions.

  1. Will the replies sent from the Shared Inbox appear in the sender’s Sent folder?

  • Yes, emails sent from the Shared Inbox as well as from the campaigns will be stored in the Sent folder

  1. Can I track conversations handled by my team in the Shared Inbox?

  • Yes, you can track all conversations, replies, and email statuses within SmartReach.io under the Shared Inbox section.

  1. Can I filter emails in the Shared Inbox?

  • Yes! Use filters to sort emails by status, sender, recipient, Sentiment you have applied or campaign name for better email management.

  1. Does the Shared Inbox sync with CRM integrations?

  • Yes, SmartReach.io can sync emails from your prospects to your CRM based on your integration settings.

  1. Can I use a Shared Inbox for multiple campaigns?

  • Yes, a Shared Inbox can handle multiple campaigns, allowing teams to streamline communication across different outreach initiatives.

  1. How secure is the Shared Inbox in SmartReach.io?

  • SmartReach.io ensures end-to-end encryption and follows strict security protocols to keep your Shared Inbox data safe.

  1. Can I schedule a reply from shared inbox?

  • Yes, you can schedule a reply at a specific time. You can even create a manual task for a prospect from the shared inbox directly.

Updated 4 days ago